Recall Center

If you have any questions regarding a recall, contact our Customer Service Team at 1-800-635-7635.



Quality and safety are very important to Orvis. Orvis stands by every product we sell. We work closely with our suppliers to deliver premium quality, dependable, and durable products. Occasionally, a problem will arise that was not discovered during product testing. Because we want to make sure that every product owned by our customers is 100% right, we will issue a complete recall in these situations.

February 13, 2020

Lab & Duck Fireplace Andirons

URGENT PRODUCT SAFETY RECALL NOTICE

We have identified a flaw that could lead to the potential combustion of the Labrador Fireplace Andirons (Sku # 21MS, 2PH1) and the Duck Fireplace Andirons (Sku # 2TPG) when heated, posing a serious safety risk.

Please stop using this product immediately.

We have requested customers who have purchased these items to return them immediately.

Please call us at: (855) 799-2825 M-F 8am-7pm EST or email us at products@orvis.com, so we may begin this process.

We will provide you with a UPS call tag at our cost for convenient pick up.

Orvis no longer carries these items. In lieu of a replacement, Orvis can provide an Orvis Gift Card for $250, or provide a full refund for your product, including shipping and taxes.

December 7, 2015

Merino Side-Zip Sweater

We have recently discovered the Merino Side-Zip Crewneck Sweater (item # 126N-25) does not perform according to our specifications after being washed and shrinks markedly even when care instructions are carefully followed. After reviewing our test results, we do not feel this item meets our quality standards and does not reflect the commitment of quality we have pledged to our customers.

We have requested customers who purchased this item in 2015 to please return it to the following address:

The Orvis Company

Merino Side-Zip Sweater Recall

1711 Blue Hills Drive

Roanoke, VA 24012-8613

Please feel free to contact our Customer Service team at 1-800-635-7635 with any questions.

July 14, 2015

Encounder Felt-Soled Wading Shoes

We have discovered that the glue joint holding the felt to our 8R7X Encounter Felt Soled Wading Boots sold in 2014 has not held up to our quality standards and the felt soles come off prematurely. Any boots made in 2015 do not have this problem, and only boots from the following purchase orders from 2014 have the quality issue:

191963, 191962, 191442, 191441, 191440

You can find the PO number on the tongue of your boots. Boots from these POs should be returned to our Roanoke, Virginia Service Center.

Boots from any other POs should not be returned. Rubber-Soled Encounter Boots, 16FO, are fine and should not be returned. Women’s Encounter Felt-soled boots, 14N7, were new for 2015 and also do not have this issue.

If your boots are from any of the above 2014 purchase orders, please return them to the following address:

The Orvis Company

Encounter Felt-Soled Wading Shoes Recall

1711 Blue Hills Drive

Roanoke, Virginia 24012-8613

Replacement stock is now available. Customers are welcome to request a refund in lieu of a replacement.

Please feel free to contact our fishing technical experts at 1-800-548-9548 with any questions.

April 23, 2014

H2 Switch Rods 7, 8, and 9-WT

We’ve recently discovered a defective shipment of our 7, 8, and 9-weight Helios 2 switch rods (items #7A9A, 7A9C, and 7A9E.) We test the load profile of every Orvis rod that leaves our shop, and unfortunately found a few instances where we had operator error and the fixture used to test the rods was making tiny fractures in the butt section. This caused a few of the rods to break at the handle.

The 5 and 6-weight models of the Helios 2 switch rod are not affected.

If you purchased a 7, 8, or 9-weight Helios 2 switch rod, please return it to the following address:

The Orvis Company

H2 Switch Rod Recall

4182 Main Street

Manchester, VT 05254

Replacement stock is now available. Customers are welcome to request a refund in lieu of a replacement.

Please feel free to contact our fishing technical experts at 1-800-548-9548 with any questions.

April 9, 2014

Posi-Grip Screw-In Studs

We’ve recently discovered a defective shipment of our Posi-grip Screw-In Studs (item #9T1G.) The studs were not brazed properly into the screw and have the potential to come out once placed. Boots that are pre-studded are not affected, nor are studs included with wading boots, as they come from a different vendor. This recall is solely for studs sold as a separate pack.

If you purchased your studs after January 1, 2014, please return them to the following address:

The Orvis Company

Posi-grip Screw-In Studs Recall

1711 Blue Hills Drive

Roanoke, Virginia 24012-8613

Replacement stock is now available. Customers are welcome to request a refund in lieu of a replacement.

Please feel free to contact our fishing technical experts at 1-800-548-9548 with any questions.

March 26, 2014

Women's Mountain River Lanyard

We’ve recently discovered the turquoise and silver beads on the Women’s Mountain River Lanyard (item #7G0K) were strung on a different material than the standard cord due to a difference in bead hole diameter. The material, a monofilament, has proven to not resist the chafing that takes place from the larger holes in the two bead types.

If you feel your lanyard is not performing, please return it to the following address:

The Orvis Company

Mountain River Lanyard Recall

1711 Blue Hills Drive

Roanoke, Virginia 24012-8613

We are in the midst of replacing all our existing stock with new seven-strand nylon-coated stainless steel cable for added durability. We will have reworked lanyards back in stock by May 1, 2014.

Please feel free to contact our Customer Service team at 1-800-635-7635 with any questions.

March 6, 2014

Encounter 8-WT 9' Outfit

We screwed up. Our 9 foot, 8 weight Encounter reels and lines came in with improper line-to-leader connectors, and in some cases not the leader we specified. The 4-inch permanent loop attached to the end of your fly line was 0.016” instead of the 0.025” diameter that we specified. We should have caught it in our inspection process but we didn’t. We’re sorry for letting you down.

We’ve enclosed the proper leader for bass, steelhead, or bonefish (a 9-foot 2X Super Strong leader) so that we’re sure you have the proper leader. However, you most likely received a permanent monofilament loop that was much too thin, and thus will not cast as well as it should.

There are three options to get this fixed:



• Take it to your local Orvis store or dealer. Ask them to put a 0.025” permanent butt section on your line. They will happily do this at no charge.
• Take it to any fly shop that’s convenient. We can’t guarantee they won’t charge you for it but they probably won’t.
• Return your reel and line to us and we’ll put a proper loop on the line. They should be returned to Orvis Encounter Line Repair, 4182 Main Street, Manchester, VT 05254. We’ll get your reel back to you just as quickly as we can.

We pride ourselves on the absolute best quality fishing gear in the world, and we think the Encounter Outfits are an amazing value and the best rods for under $200 in the world. But we goofed on this detail and we apologize for the trouble. We hope you enjoy your new Encounter Outfit this spring.If you have any questions or concerns, please do not hesitate to contact our Customer Service Team at 1-800-635-7635.

May 21, 2013

Battenkill Reels - 7H9P, 7H9R, 7H9T

In designing the Battenkill Reel (7H9P, 7H9R, 7H9T), we originally we thought that a pawl on one side only could be used in this reel, and that for right-hand wind the pawl could be flipped over. However, after getting more reels in the field we found that we needed to add mounts for a pawl and spring on the opposite side for optimum right-hand-wind drag. We’ve made this modification and will have reels with pawl and spring mounts on both sides available after June 15, 2013.

If you have purchased a Battenkill Reel and you wind with your right hand, we recommend that you return your reel to us after June 15, 2013 and we’ll replace it with an updated model of the Battenkill Reel. This exchange offer is good for the next 12 months. Please contact Orvis Customer Service at 1-800-635-7635 for instructions on how to return your Battenkill Reel for an exchange.

Note: This is not a total recall. Those anglers who wind with their left hand should have no issues using the original model of this reel. There may also be some anglers who wind with their right hand who are satisfied with the action of the original model.

If you have any questions or concerns, please do not hesitate to contact our Customer Service Team at 1-800-635-7635.